Cancellation Policy

Cancellation Policy

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Time Limit for Cancellation Order

The customer holds the right to cancel any order made on aeclub.com.my.

We will be happy to provide a full cancellation of order within 24 hours, provided delivery has not yet been made.

After 24 hours, no cancellation will be given.

Condition of Cancelling Order

  • Please note that the order has to be cancelled within 24 hours or before the items have been despatched from our facilities.
  • If the cancellation is made after the items have been despatched, the customer is held responsible for the cost of returning the items to our facilities. The delivery cost is non-refundable.
  • If the customer would like to cancel the items after they have been despatched, the customer must deliver the items back within 7 working days of the date of cancellation to our facilities at the following address:

1 & 3, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya, Selangor

Monday to Friday, 10am – 5pm

Notes of Returning the Product/s

  • The customer is responsible for the delivery of the items back to our facilities after cancellation.
  • Please note that unsealed products are considered sold and are not eligible for return and/or refund.
  • However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
  • Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
  • Please provide proof of delivery via email at [email protected].
  • If any breakage or damage happened during the transit, the customer will bear the complete cost of the items.

Failure of Returning the Product/s

If the customer fails to return the items within 7 days of the date of cancellation, the cancellation request will be revoked, and the customer will bear the complete cost of the items.

Payment of Cancellation Order

The full amount paid will be credited to your account, credit card or original method of payment used for purchase, generally within 5 working days after we have successfully processed the returned items.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account statement.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at

Transparency & Hassle-Free Shopping

Time Limit for Cancellation Order

The customer holds the right to cancel any order made on aeclub.com.my.

We will be happy to provide a full cancellation of order within 24 hours, provided delivery has not yet been made.

After 24 hours, no cancellation will be given.

Condition of Cancelling Order

  • Please note that the order has to be cancelled within 24 hours or before the items have been despatched from our facilities.
  • If the cancellation is made after the items have been despatched, the customer is held responsible for the cost of returning the items back to our facilities. The delivery cost is non-refundable.
  • If the customer would like to cancel the items after they have been despatched, the customer must deliver the items back within 7 working days of the date of cancellation to our facilities at the following address:

1 & 3, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya, Selangor

Monday to Friday, 10am – 5pm

Notes of Returning the Product/s

  • The customer is responsible for the delivery of the items back to our facilities after cancellation.
  • Please note that unsealed products are considered sold and are not eligible for return and/or refund.
  • However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
  • Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
  • Please provide proof of delivery via email at [email protected].
  • If any breakage or damage happened during the transit, the customer will bear the complete cost of the items.

Failure of Returning the Product/s

If the customer fails to return the items within 7 days of the date of cancellation, the cancellation request will be revoked, and the customer will bear the complete cost of the items.

Payment of Cancellation Order

The full amount paid will be credited to your account, credit card or original method of payment used for purchase, generally within 5 working days after we have successfully processed the returned items.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account statement.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [email protected] or call us immediately at +6019-339-1589.

 

 

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